PAVE A BRIGHTER FUTURE FOR YOURSELF at Unilock!
Unilock, North America's premier manufacturer of concrete paving stones and retaining walls for over 50 years is currently hiring a Customer Service Representative at our Uxbridge, MA facility.
Excellent opportunity to join a company with a great culture where people are valued. Grow your career within a company that shows loyalty, advancement opportunities, and is in an expansion mode.
This position calls for a bright, motivated Customer Service Representative to join our team.Our ideal candidate is a professional who thrives amidst the challenges of a fast-paced environment and possesses an urgency in customer service. You will have the opportunity to bring your energy to a high-performing team, working collaboratively with both our office and yard team members.
What you'll do
Answering of telephones and satisfying customer requests with a friendly demeanor,and willingness to help at all times
Support retail customers and contractors with their purchases, via design assistance (calculating square footage required), order entry and any future inquiries that arise
Retrieve hand-selected product samples from designated sample area and loading into requesting customers vehicles
Process all check and credit card transactions and ensure payments received balance daily
Confirm orders for invoice processing and posting
Review outstanding orders to check for status change on non-committed product at time of entry
Assist with various mailings, especially those that occur pre-season
Perform random tractor-trailer checks to ensure load accuracy before delivery
Match authorized contractors to homeowners' requests via the leads program
Participate in and assist with cycle counting throughout the year, as well as yearly full yard counts
Participate in and assist with on-site homeowner clearance sale
Fill literature requests received via email, telephone or by Territory Manager request
Other duties and responsibilities as assigned or required
What you need to succeed Exceptional customer service skills, with attention to detail and accuracy
Must have sound problem solving skills to effectively handle customer objections and questions
Proficiency in all Microsoft Office applications
Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes
Ability to build effective relationships with all customers
Ability to lift 30 pounds
Perks and Benefits Semi-annual performance incentive bonus programs
Health Benefits available first of the month following start date
401K Matching, Profit Sharing Life Insurance, Health Savings accounts
Reimbursements for Tuition, Gym Memberships and Wellness Programs
Companywide paid holiday closure between Christmas and New Year's
Employee discounts, frequent free lunches, Unilock swag, and SO MUCH MORE!
