Position: Customer Service Representative Location: Oakwood Village
Brand: OTP
Segment:IAF: Industrial Automation & Finishing
Overview Statement:The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.
Essential Duties Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
Extensive knowledge of account requirements and special situations; the ability to get results for customers.
Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc.
Handle exceptions, substitutions, allocations, and other special problems.
Gain specialized technical knowledge about our products and applications.
Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
Maintain knowledge of and utilize vendor portals
Gather and provide information to sales and management team
Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
Follow up with customers to ensure that issues are resolved to their satisfaction
Develop and maintain list of suppliers for goods and services
Negotiate best pricing for products/services with suppliers
Generate direct ship purchase orders for required products/services and track scheduled delivery dates
Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.
Manage and track material returns with customers/suppliers
Plan, track and coordinate delivery of purchased products
Expedite purchase orders as necessary.
Enter and maintain customer sales orders into SX.e distribution software system.
Communicate any order issues with Accounting Department
Perform any other tasks assigned
Requirements Associate Degree or equivalent from two-year College or technical school; or High School Diploma
Minimum 5 years' experience in prior customer service environment
Experience and knowledge of industrial manufacturing distribution.
Excellent customer relation and problem-solving skills
Strong verbal, written, and interpersonal communication skills
Detail oriented,including accurate data entry skills
Capable of working independently, as well as a team member
High level office computer skills required. Microsoft Office knowledge a must.
Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
A commitment to "doing it right the first time."
Valid driver's license and satisfactory driving record required.
? Mechanical Power Transmission and Bearing knowledge will be a plus. Salary info: $24 - $40 / hr
