Customer Service Representative

The Customer Service Representative is a part of a team that supports Geoprobe® products and services throughout the environmental and geotechnical industries. Specifically, this individual will interact with customers in person and over the phone providing technical information about Geoprobe® products, determining customer needs, quoting, and placing orders. Geoprobe® manufactures technical drilling machines and tooling and seeks candidates who are mechanically inclined, comfortable running equipment, and are effective speaking to a group about the benefits of using our products.
Responsibilities  Ability to communicate complex machine and tooling systems in person or over the phone in a way that a casual user can understand.  Accurately enter customer tooling orders.  Prepare machine and tooling quotes for customers, partnering with the customer to define their needs.  Demonstrate and explain benefits of Geoprobe® brand equipment and tooling to potential customers.  Train customers on proper use of equipment, tooling, and applications.  Work with outside sales representatives to support efforts in their region. Enter follow-up notes of customer interactions into CRM software.  Drive trucks to and from events as needed.  Travel 2-3 weeks per year.  Other duties as assigned.  Requirements Professional in appearance, speech, and conduct; always maintaining a positive attitude.  High degree of integrity and humility with a strong desire to serve and satisfy others.  Confident in mobilizing and running equipment.  Strong verbal and written communication skills internal and external customers; ability to listen with a desire to understand.  Strong attention to detail and follow-up.  Hands-on mechanical skills with an emphasis on technical knowledge.  Computer Skills to include Microsoft Word, Excel, PowerPoint.  Self-motivated and committed to team success.  Willing to travel to meet with or train customers.  Physically able to load and unload heavy objects.  CDL preferred.  SAP experience helpful.  Able to work 45 hours/week on average. Verbal and written communications skills preferred in both English and Spanish  *Hands-on product training will be the primary initial focus of this position. 
Benefits 401(k) Health Insurance Vacation Sick Leave Profit Sharing