We are currently looking to add a Customer Service Representative to our team in St. Cloud, MN. In this role, you will be responsible for answering phones, entering orders, and responding to general customer inquiries, invoice questions and customer complaints.What can I expect in this role?In this position, you will work five 8-hour days, between 6:30 am 5:00 pm.Some key duties in this role include:Answer the phones and direct calls accordingly. Respond to customer inquiries. Receive and process orders received via phone, fax, website, Electronic Data Interchange (EDI) or other type of electronic Purchase Order system. Review product availability and orders in the company ERP system (NetSuite). Set up customer accounts in NetSuite. Research and follow up on customer inquiries and update customer records as needed. Assist in documenting and handling of customer complaints. Assist customers in navigating the website. Prepare invoices for billing once product has shipped. Maintain domestic and international distributor relations. Interact with Customer Service Manager on a regular basis. Work with Marketing and Sales to provide samples, promotional items and trade show shipments for events. Work with Accounts Receivable to solve invoice inquiries.What makes you a good fit?Our goal is finding the right individual for our team we firmly believe that the right person is someone to invest in and invite to join our family.Here is what we are looking for:Associates or bachelors degree in sales, business management or related degree preferred. Minimum one to three years of previous related Customer Service experience required. The ability to pass a background check and drug screening.Who is Microbiologics?Microbiologics is one of the fastest growing international biotechnology companies in the nation. We are the worlds leading experts and go-to collaborators in biological products and services, focused on protecting the health and safety of people around the world. For over 50 years, we have been partnering with healthcare and life science laboratories, manufacturers, and suppliers across the globe to co-create and provide biological control materials, assay services and consulting for microbiology, molecular diagnostics, and virology. Headquartered in Saint Cloud, Minnesota, we have additional facilities in California, Kentucky, and Michigan.What can we offer you?Glad you asked!Our award-winning culture is friendly, collaborative, and supportive, providing endless opportunities for individuals to learn and grow, both personally and professionally. At Microbiologics, we believe that 'great vision without great people is irrelevant.' That's why we are always looking for great people to join our dynamic, innovative company as we provide the highest quality biomaterials for a safer, healthier world.We have a comprehensive benefits package that includes your standard benefits such as health and dental insurance, health savings account (company funded), life insurance, short and long-term disability, and a 401k program with a generous match to name a few. In addition, we are proud to support our team and their families by offering daycare assistance, tuition reimbursement, bonus potential, a competitive compensation and benefits package, and plenty of opportunities for training and growth.If you have a passion for science, we encourage you to apply!
