Customer Service Representative

Job summary
Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world.They are seeking a Customer Service Representative to handle high volume requests from Direct Buy customers.This is a full-time position with a hybrid work schedule.
Job seniority: entry level
Responsibilities
• Deal directly with Direct Buy customers to resolve order inquiries and provide customer care.• Process credits, replacement product requests, and order changes for Direct Buy customers.• Collaborate with Sales team and other departments to execute sales programs and promotions.• Maintain customer and pricing databases to ensure accurate sales order pricing.
Requirements
• At least 3 years of experience in a B2B customer-facing customer service team.• Experience with order management tools and Salesforce system is a plus.• Strong communication, problem-solving, and conflict management skills.• Fluency in Spanish is a plus.• Associates degree in a related discipline or equivalent experience.
Key Skills Needed
• Strong communication skills• Excellent problem-solving skills• Conflict management skills• Customer service skills• Experience in a B2B customer-facing customer service team• Experience with order management tools• Experience with Salesforce system• Fluency in Spanish (preferred)• Associates degree in a related discipline (preferred)