Customer Service Representative

Job Description:

Alphabet is seeking a reliable and passionate Customer Service Representative to join our team in Philadelphia, Pennsylvania. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service roles. The successful candidate will possess strong critical thinking skills and adaptability to handle a variety of customer inquiries and issues.

Responsibilities:- Respond to customer inquiries via phone, email, and online chat in a timely and professional manner- Handle and resolve customer complaints- Process orders, returns, and exchanges- Provide information about products and services- Maintain customer records and update databases- Collaborate with other team members to ensure customer satisfaction- Identify and escalate priority issues- Stay current on company policies and procedures

Requirements:- 3 years of experience in customer service roles- Reliable and passionate about delivering exceptional customer service- Strong critical thinking skills- Ability to adapt to changing situations- Excellent communication skills, both written and verbal- Proficient in Microsoft Office and CRM software- High school diploma or equivalent- Must be able to work part-time hours

Benefits:- Disability insurance- Free food- Dental insurance

Working Environment:At Alphabet, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow in their careers.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement:Alphabet is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.