Customer Service Representative

Job Description:

Xcel Energy is seeking a reliable and passionate Customer Service Representative to join our team in New York City, New York. As a part-time entry-level employee, you will be responsible for providing exceptional customer service to our clients in a fast-paced environment.

Responsibilities:- Answering customer inquiries via phone, email, and live chat- Resolving customer issues in a timely and professional manner- Providing product information and assistance with account management- Escalating unresolved issues to the appropriate department- Collaborating with colleagues to improve customer service processes- Maintaining accurate records of customer interactions

Requirements:- Strong communication skills and a customer-focused mindset- Ability to effectively manage multiple tasks and prioritize deadlines- Leadership skills to assist with training and managing junior customer service representatives- Proficiency in Microsoft Office and CRM software- Ability to work independently and in a team environment

Benefits:- Life insurance coverage- Travel and spending expenses covered- Free accommodation during business trips

Working Environment:As a Customer Service Representative at Xcel Energy, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will be part of a diverse and inclusive team that values teamwork and customer satisfaction.

Deadline to Apply:June 10, 2024

Equal Opportunity Statement:Xcel Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor prohibited by applicable law. We welcome applicants of all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.