We are a leading technology solutions provider specializing in human services, committed to innovation and client satisfaction. With a legacy of over 50 years, we value teamwork, empowerment, and work-life balance. Our inclusive culture fosters career growth and achievement while offering competitive compensation and benefits. Join us in making a difference in the lives of families across the nation.
Position Overview
As a Customer Service Representative, you will be the frontline support for child support client stakeholders, ensuring exceptional service delivery in line with our standards and commitments. Your responsibilities include handling incoming calls, categorizing inquiries, documenting interactions, and performing assigned tasks with precision and professionalism.
Requirements/Skills
Maintain a comprehensive understanding of policies and procedures
Excellent oral and written communication skills
Proficiency in modern office practices and equipment
Strong interpersonal skills with a focus on tact and courtesy
High School Diploma or equivalent required
Proficient in data entry with a minimum typing speed of 35 WPM
Basic knowledge of Microsoft Office suite
Perks
Comprehensive paid training
Bi-annual bonuses for eligible employees
Health club reimbursements
Career advancement opportunities
Supportive and enjoyable work environment
Coworkers who feel like family
Details
Full-time position with remote work flexibility
Training may require some in-office time (Hermitage, TN)
Work hours: 8:00 am - 4:35 pm CST, Monday to Friday (with occasional overtime)
Compensation: $14.00/hr
$40/month technology assistance/reimbursement
Benefits
Comprehensive insurance coverage
401(K) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Paid holidays and time off
Profit-sharing opportunities
Learn More
Visit our website to learn more about our culture and values: SMI Culture Page
Equal Opportunity Employer | Drug-Free Workplace
Behaviors We Value
Dedication and integrity in tasks
Collaboration and teamwork
Enthusiasm and eagerness
Attention to detail
Motivations
Self-starter mentality
Inspired to excel without constant supervision
How to Apply
If you require alternative methods of application or screening, please contact us directly. Indeed is not responsible for the employer's application process.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour
