Customer Service Representative

Are you passionate about providing exceptional customer experiences? Join our team as a Flooring Consultant and become a vital part of our mission to educate and connect with both consumers and businesses seeking quality flooring solutions.
Responsibilities:
Engage with inbound prospects and customers in a consultative manner, offering valuable expertise to guide purchasing decisions.
Manage our lead funnel through various channels including inbound calls, emails, SMS, social media, and web form submissions.
Utilize our advanced automation platforms and cloud software to provide accurate information and support to customers.
Process inquiries and orders promptly, demonstrating efficiency and professionalism at all times.
Exceed Key Performance Indicators by following established processes and leveraging our proven methods.
Manage existing leads and maintain pipelines effectively.
Uphold our core values, vision, and mission statements in all interactions.
Supportive Functions:
Assist with account management, documentation, and knowledge database maintenance.
Adhere to standard operating procedures and training guidelines.
Provide guidance to other team members and potentially act as a lead.
Collaborate with various teams and committees to drive improvements.
Maintain effective communication with colleagues regarding leads, quotes, and opportunities.
Demonstrate a commitment to continuous learning and professional development.
Ensure schedule adherence to meet service quality standards.
About Us:
Join our team at our Company, a leading e-commerce company dedicated to revolutionizing the flooring marketplace. Since 2007, we have served tens of thousands of satisfied customers through our industry-leading websites. As we continue to grow, we prioritize offering competitive compensation and benefits to attract top talent. Become a part of our success story and help us create exceptional experiences for our customers.
Employment Type: Full-Time
Salary: $ 50,000.00 75,000.00 Per Year