Customer Service Representative

Job Description: Customer Service Representative (CSR)Company OverviewPlatinumwerks Collision Center is located on the Central East Coast of Florida in Melbourne. We specialize in outstanding service and provide a pristine experience working as a team to create and retain "Customers for Life". We offer Certified Collision repairs to our BMW, Audi, Lexus, Mercedes-Benz, Porsche and Toyota customers.ResponsibilitiesFollowing up with Service customers making sure they had a "Truly Exceptional" experience while visiting our Collision Center by making outbound calls and emailing any concerns to the Office Manager. Must be patient, attentive and have clear communication skills. Have the capacity to use 'positive language' at all times and be able to 'read' customers. Needs to be highly organized with great attention to detail and have excellent phone etiquette. High energy and focus on our customers' needs/wants, understanding & listening to their individual needs.Qualifications or RequirementsSelf-MotivatedEffective CommunicatorTime managementMust be willing to learn and be trainedPositive attitude that would make a great addition to our teamBackground & Drug ScreeningBenefitsTop Pay based on Experience and Training401k OfferedHealth, Dental and Life Insurance Benefits AvailableJob Type: Full-time/ HourlyMonday through Friday 40 hour work week, Saturday hours are flexible depending on availability."We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."