Customer Service Representative

Job summary
Solutions driven success.Top ten global provider of transportation services.Looking for employees who like a challenge and can communicate effectively.
Job seniority: associate level
Responsibilities
• Provide professional customer service to both internal and external customers.• Collaborate with customers and service center personnel to resolve issues.• Bill shipments pursuant to applicable tariffs and pricing agreements.• Recognize and resolve documentation errors.• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.• Perform general clerical duties as assigned.• Process over, short and damaged freight and related documentation for customer resolution.
Requirements
• 2 years of customer service experience.• Strong computer, typing and 10-key skills.• Experience with Microsoft Office.• Availability to work a variety of shifts, including days, evenings, nights and weekends.• Transportation experience (preferred).• Excellent verbal and written communication skills.
Key Skills Needed
• Customer service• Communication• Attention to detail• Data entry• Organizational skills
Benefits
• Pay starts at $19.83• Full health insurance benefits on day one• Life and disability insurance• Earn up to 13 days PTO over the course of your first year• 9 paid company holidays• 401(k) option with company match• Education assistance