Customer Service Representative

Customer Service Representative (CSR) Location Raleigh, NC (Hillsborough area) : We are seeking a candidate to join our vibrant and energetic team of Customer Service Representatives with previous experience working in a customer service environment. We are seeking individuals who have proven customer service and time management skills, as well as an ability to work well within a team environment. Our Customer Service Representatives have the opportunity to grow both personally and professionally while working with a respected leader in our industry. Team members will be the primary point of contact for customer relations and provide quality customer service to potential and existing customers. This position is a support function including order processing, and quotation.
Customer Service Representative Responsibilities:
Manage inquiries while providing exceptional service during each interaction Operate the computer systems that manage customer information. Meet KPIs and targets for responsiveness, sales, quality and customer excellence Work with customers to answer questions and keep records up to date. Clearly communicate information to customers. Use the telephone system to communicate with customers. Demonstrate the value of our services and brand Customer Service Representative Key Qualifications:
Problem-solving abilities Positive and flexible attitude Great communication skills Strong initiative Computer literacy is required Prior experience in a sales or support role is a plus Passion for providing customer support Associate's degree preferred Apply today!
Job Type: Full-time
Pay: $15.50 - $16.25 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location: In person