Customer Service Representative

Job summary
Customer Service Representative (Sr. Loan Consultant) at Lendmark Financial Services in Hampton, VA.
Job seniority: mid-to-senior level
Responsibilities
• Assist with staff management and motivation to meet goals.• Make loan decisions and process consumer loans.• Assist in business development relationships within the community.• Sell products and services to meet sales goals.• Assist customers with solutions and monitor satisfaction.• Assist with hiring, training, reviews, and terminations.• Ensure high quality customer service.• Perform other assigned duties.
Requirements
• High School Diploma or GED.• 5+ years consumer finance or related experience.• Ability to work with minimum supervision.• Excellent communication skills.• Proficient in industry or related lending software, Windows, Excel, and Word.• Associates or Bachelor's Degree preferred.• Bilingual in Spanish/English preferred.
Benefits
• Comprehensive benefits package (medical, dental, vision, etc.) for employees and dependents.• Paid time off, holidays, 401(k), life insurance, long-term disability.• Tuition assistance and employee assistance program.• Optional benefits such as critical care, auto, home, and pet insurance.