Customer Service Representative

Customer Service Representative Department: Parking & Transportation - 430100 Minimum Qualifications
Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential
functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to
all positions.
Diplomas or degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions
Position is a high volume, high visibility role, providing a multitude of services for customers. In addition to assisting customers in person, employee also handles a high volume of telephone calls, and communicates frequently via the base radio with the department's traffic officers in the field.This position will write parking tickets through the e ticket portal in the AIMS parking software Knowledge, Skills, & Abilities Required for this Position
Knowledge of parking systems and software, parking rules and regulations, customer services, answer parking questions to a high volume of phone calls, understanding of allocations of deposits to student account, communication via base radio with officers in the field providing necessary information to make towing, citation and permit decisions. Preferred Qualifications Work Schedule/Hours: Monday through Friday, 7:00am until 4:00pm However, this position, when necessary may be required to work during certain times of peak demand in order to meet the obligations of the department.
Anticipated Hiring Range: $31,200 - $35,743
Closing Date: 5/28/2024 To apply, visit
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.