About us
United Legwear & Apparel Co. was established in 1998, Isaac E. Ash set out to make the very best legwear in the market and sell it at a price families could afford. Hard work and exponential growth year-on-year has transformed ULAC into a global apparel and accessories company, but the founding vision remains the same.
Job Summary:
The Customer service representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below. We are looking to fill for two positions.
Essential Functions (Including but not limited to):
• Route orders for various customers and schedule pickups with various freight companies.
• Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.
• Verify the weight and carton count on the Bills of Lading for truck shipments.
• Timely and accurately create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.
• Process shipments by following all routing guides per customer.
• Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.
• Communicate high priority orders and hot containers to warehouse production department as needed.
• Resolve all order-related discrepancies and assist in vendor chargeback research.
• Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests in a timely manner and with excellent customer service skills.
• Notify all customers their shipments are ready via phone, email, or customer portal.
• Monitor and update all customer SOPs.
• Perform any other duties as assigned in support of the company needs and operations.
Qualifications/Requirements:
• Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.
• Experience routing to big box stores; example: Walmart, Target, Costco.
• Experience interpreting routing guides for vendor compliance.
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
• Excellent computer skills and experience working with a WMS system.
• Excellent customer service skills, and interpersonal skills.
• Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
• Strong interpersonal skills and the ability to work well in team environment.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.
• Must be detail-oriented with an ability to work well under pressure with a high degree of accuracy.
• Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
• Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.
Job Type: Full-time
Salary: From $22.00 per hour
Schedule:
Expected hours: 40 per week
8 hour shift
Overtime
Benefits: 401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Paid sick time
Paid time off
Parental leave
Pet insurance
Referral program
Tuition reimbursement
Vision insurance
