Customer Service Representative

Provide high quality and timely assistance in a vast variety of administrative assignments. Demonstrate initiative and leadership in facilitating communication with peers, coordinating tasks, resolving problems, and facilitating a team-based environment by willingly providing backup for other support staff when needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate customer orders as received by phone call, fax, email, web-site, sales rep, etc. Enter customer orders into operating software Contact customers for follow-up using outbound calls and/or email Process new account set up via data entry; generate appropriate documentation, note special instructions Develop product knowledge to assist the customer Maintain open communication and information sharing with other departments Develop procedural knowledge to handle basic customer complaints (credits & returns) Provide verification of shipments or order status when requested by customers or sales reps. Maintain interaction with coworkers regarding account information and processing needs Invoicing customer orders Credit releasing of orders Organizational support for assigned projects REQUIRED MINIMUM QUALIFICATIONS Experience in a customer service-related field Experience working in cross-functional teams Strong attention to detail and organizational skills Excellent communication skills, both verbal and written Dependable with the ability to work with people at all different levels within the organization Proficiency required in Microsoft Word and Excel Excellent analytical and trouble-shooting skills All interested applicants should send their resume to: Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)401(k) matching Dental insurance Health insurance Paid time off Weekly day range:
Monday to Friday Work setting:
In-person Work Location: In person