Customer Service Representative

Job summary
Experienced and customer-oriented service representativesAct as a liaison, provide product/services information and resolve customer issuesEnsure excellent service standards and maintain high customer satisfaction
Job seniority: associate level
Responsibilities
• Have a distraction-free workspace• Manage large amounts of incoming calls• Identify and assess customers' needs and achieve satisfaction• Build sustainable relationships and trust with customers• Provide accurate information and handle complaints• Keep records of customer interactions• Follow communication procedures and guidelines• Go the extra mile to engage customers
Requirements
• Oracle System experience a plus• Proven customer support experience or experience as a client service representative• Track record of achieving expectations• Strong phone contact handling skills and active listening• Customer orientation and ability to adapt/respond to different types of characters• Excellent communication and presentation skills• Ability to multi-task, prioritize, and manage time effectively• High school degree
Key Skills Needed
• Oracle System experience• Customer support experience• Active listening• Excellent communication and presentation skills• Ability to multi-task and prioritize• High school degree
Benefits
• 401(k)• Dental insurance• Health insurance• Paid time off• Vision insurance• Work from home