Customer Service Representative - Immediate Start

We are looking to hire a creative Customer Service Representative to join our exceptional team at vCom Solutions in Kansas City, KS.
Growing your career as a Full Time Customer Service Representative is an amazing opportunity to develop exceptional skills.
If you are strong in people management, leadership and have the right drive for the job, then apply for the position of Customer Service Representative at vCom Solutions today!

Job brief We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities Customer Service Responsibilities list: Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma Benefits of working as a Customer Service Representative in Kansas City, KS:
? Excellent benefits
? Advancement opportunities
? Attractive package