Customer Service Representative I - Utilities

Salary : $39,020.80 - $42,910.40 Annually

Location : Fulshear, TX

Job Type: Full time

Job Number: ********

Department: Public Works

Division: Utility Services

Opening Date: 04/19/2024

Welcome to the career page for the City of Fulshear! We are a dynamic and growing city located in Fort Bend County, Texas, just west of Houston. Our city is committed to providing exceptional services to our residents and maintaining a high quality of life. We are seeking dedicated individuals who share our passion for serving the community and making a positive impact. As an employee of the City of Fulshear, you will have the opportunity to work in a supportive and collaboraive environment, and to contribute to the overall success of the city.
General Summary

Under general supervision of the division supervisor, this position is responsible for a variety of tasks according to assignment. The CSR I provides directory and assistance for all visitors, answers telephones, emails, and general customer service inquiries. Maintains and updates databases, records, and files. This position is highly visible to the public and must be able to use effective problem-solving skills, especially during conflictive situations. This position exercises no supervision.

Essential Job Functions

Essential Duties And Responsibilities - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Responds to public inquiries and provides customer service and information to the public; receives and directs telephone calls and visitors to appropriate personnel or department
Assists in the interpretation of city policies; department specific guidelines/policies, and/or ordinances for customers
Monitors front lobby and is active in presenting an organized, comfortable, safe and welcoming environment, responsible for reporting maintenance concerns
Receives and prepares receipts for monies collected
Balances cash drawer and prepares bank deposits
May analyze citation information aiding the Municipal Court
May analyze utility account information aiding the Utility Division
May analyze permit applications aiding the Planning Department
Responsible for proper handling of sensitive and confidential data
Regular and consistent attendance for assigned work hours is essential
This position is considered essential during a natural or manmade disaster and/or a catastrophic event. This position may be required to provide service or perform duties for the benefit of the public and continuity of City operations. These may include services or duties different from those performed in the usual course and scope of this position
Physical Demands And Working Environment (The physical demands and environmental conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee is occasionally required to stand; reach; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. This position requires constant operation and use of computer, phone, and other office equipment. May be subject to repetitive motion, such as typing, data entry, and vision to monitor.

Minimum Qualifications

Education, Training and Experience Guidelines:

Work requires possession of a High school diploma or GED equivalent and two (2) years of general office, customer service, and cash handling experience and the following:

Knowledge/Skills/Abilities: Understand the city policies and procedures
Knowledge of customer service, cashiering, and general offices practices and procedures
Use computers, related equipment, and software of related assignment
Pre assessment data entry screening for 10-Key and WPM
Create and maintain records in the area of assignment
Post, reconcile, and prepare monies for deposits
Communicate effectively written and orally
Resolve customer complaints and concerns
Exercise judgement, confidentiality, professionalism, dependability, flexibility, cooperation, integrity, and strong ethics at all times
Organize, prioritize, and perform multiple clerical tasks
Establish and maintain cooperative working relationships with those contacted in the course of work
Perform all the physical requirements of the position with or without accommodation
Special Requirements

License, Certifications, and Other Requirements: Valid State of Texas Driver License
Must pass a pre-employment drug screen, criminal background, and MVR check

The City of Fulshear provides a comprehensive, cost effective, health and welfare package that includes the following: medical, dental, life insurance, long term disability (LTD), vision, flexible spending options, employee assistance program, retirement, and deferred compensation programs. Medical, dental and vision benefits are effective the first day of the month after your start date. Medical, dental, vision, LTD, and Life premiums are paid 100% by the City for all full time employees. The City will contribute 25% towards dependant healthcare costs. We also provide vacation, sick leave, holidays, bereavement, jury leave, and military leave.

HEALTH INSURANCE
The city offers employees medical insurance through BlueCross Blueshied. There is no Primary Care Physician (PCP) required. You have the option to choose one of the following plans: BlueCross Bueshield PPO (co-pay) or BlueCross Blueshield PPO HSA (high deductible plan).

FLEXIBLE SPENDING OPTIONS
Flexible Spending Accounts (Health Care and Dependent Care) allow the employee to pay for certain un-reimbursed health expenses and dependent care expenses on a pre-tax basis. Health Care Flexible Spending account is limited use when combined with the Blue Cross Blue Shield Healthcare Plan. City of Fulshear will contribute a total of $1,723.00 annually to your HSA plan ($71.79 per pay period).

DENTAL INSURANCE
The City offers employees dental insurance through MetLife. This plan is unique in that it allows you to choose any licensed dentist for covered services and the plan pays at the reasonable and customary rate until annual maximum. We offer a base plan as well as a buy up plan which would include child orthodontia coverage.

VISION
The City offers vision insurance through MatLife. MetLife Vision plan offers benefits for eye exams, frames and lenses or contact lenses.

LIFE INSURANCE
The City provides a life insurance policy one times your annual salary to all full-time employees which includes an accidental death and dismemberment (AD&D) through MetLife . Additional voluntary MetLife life insurance and AD&D options are available for employees and their families.

LONG TERM DISABILITY
Long Term Disability is funded completely by the City and is intended to help continue your income if you become unable to work due to illness or injury.

EMPLOYEE ASSISTANCE PROGRAM - EAP
EAP services are provided through MetLife. Program benefits include 24-Hour call centers, short-term counseling (up to 8 sessions), and work life solutions (legal and finance guidance), health and wellness programs as well as personal and professional development. This program is also available to anyone that lives in your household.

AFLAC
Employees have the option of enrolling in AFLAC as a pre-tax benefit. The City does not cover any deductible, copays, or premiums associated with this benefit.

TEXAS MUNICIPAL RETIREMENT SYSTEM - TMRS
The City of Fulshear offers a retirement plan through the Texas Municipal Retirement System. The City of Fulshear's TMRS plan requires a contribution (made by means of bi-weekly payroll deductions) equal to seven percent (7%) of the salary of each regular full-time City employee. The City matches employee contributions on a 2 to 1 basis after the employee is vested at the time of retirement. Vesting occurs after five (5) years of employment. Supplemental death benefits are offered by TMRS, who will pay a one-time lump sum payment approximately equal to one year's salary based on the 12 months prior to death.

DEFERRED COMPENSATION
In addition to TMRS retirement, 457B plans are available. The purpose of these plans is to allow an employee to set aside a portion of his/her salary and receive its value at retirement.

LEAVE ACCURAL
The City offers the following leave per year: Thirteen (14) paid holidays per year
120 hours of sick leave hours per year, accrued
Three (3) days personal leave
Employees accrue paid vacation on a calendar year basis starting your first pay period. Up to two (2) weeks paid vacation in year one (1) through five (5)
Three (3) weeks paid vacation after five (5) years of service

ADDITIONAL BENEFITS
Membership and paid dues for participation in professional association(s) relevant to the position. Tuition reimbursement for continuing education, with service commitment requirements.

01

Are you related to a current or former City of Fulshear employee? Yes
No

02

If so, please list the names and relationship of current and former employees.

Required Question