Customer Service Rep I (In-office position)
Grand Rapids, MI
Direct Placement position
Pay: $21/hr About the Position: Our client is a nonprofit corporation health insurance company doing business in the state of Michigan. Its mission is driven by a purpose to provide people with the security of knowing they have health care when they need it. They are accomplishing this in many ways, including offering access to health care coverage for everyone, regardless of circumstances & contributing more money than any other company to provide Michigan with better health and health care.
Job Duties: Conducts low-complexity research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys, and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim-related problems. Influence customers to accept the reasonableness of decisions and actions. Other duties may be assigned. Qualifications: High school graduate or GED equivalent. 1-2 years of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment, or 1-2 years of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. Demonstrated knowledge of policies, practices, and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise, and tactful manner. Benefits and Perks: This is a Direct Placement position. Career growth opportunities and skill development. Awesome training ground for limited experience: Minimal experience required (1-2 years experience in a customer-facing role). Affordable healthcare, including medical, dental, and vision. Pension, 401K, and PTO. If you have the above experience and are immediately available, please apply now and include your resume for consideration! Opportunity is everything: At Integrity, we're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you're looking to grow your career, or just need a part-time gig, you've come to the right place. We've got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled. If you're ready for your next challenge, we're ready to be your Opportunity Engine. Let's work together. Integrity Staffing Solutions is an Equal Opportunity Employer: Jobs for Clerical, call center, customer service, sales representatives claims processing, membership/billing/enrollment, teaching, social service work, bank teller, medical assistant/office assistant, retail, Immediate Hire, Hiring Now Jobs.
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