We are looking to hire a driven Customer Service Representative to join our vibrant team at Drive Products in Columbia, SC.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop competitive skills.
If you are strong in project management, persuasion and have the right experience for the job, then apply for the position of Customer Service Representative at Drive Products today!
Job description Drive Products is Growing and seeking top talent to join our Team!
Drive Products has over 35 years of history of delivering superior design, service and product solutions for the Canadian Truck Equipment industry and takes pride in the talented people we employ to ensure that our customers' expectations are met and exceeded in the respective industries we serve.
Job Function: Inside Sales Agents / Customer Service The primary purpose of this position is to provide customers with all aspects of superior customer service including technical solutions and product applications on the variety of product lines and service offering of Drive Products.
Major Responsibilities Assist quick customer turn around by providing superior service as required. Cross sell and up sell truck mounted accessories including PTO, Pumps, Control Valves, Snowplows, Spreaders & Salters to new and existing customers. Prepare quotations and process orders for customer inquiries generated through telephone, emails, fax and walk-in customers. Use vendor supported online tools to meet customer application requirements. Validate returns and process as per the company policy. Route returns for warranty claims to the designated product manager. Work in conjunction with Product Managers and Territory Managers to sell and design systems Liaison with accounts receivables for credit approvals while processing orders. Review open and backorders daily to meet customer delivery time and expectations Additional Place rush orders for parts from Vendors as per the corporate purchasing policy. Participate in vendor and in-house training to develop product knowledge. Communicate any inventory variance to the assigned product manager to manage accurate product stock. Compliance with all internal Policies and Procedures including, but not limited to, Health and Safety and Quality Management Qualifications – Educational Requirements College Diploma or combination of experience and academic achievement Capable of completing product training courses Completion of or working towards a certificate in Hydraulics Friendly with computers and comfortable working with ERP tools such as Microsoft Dynamics Great Plains. Basic English reading, writing, and arithmetic skills required. Bi-lingual in French considered an asset. Qualifications – Knowledge Comprehensive knowledge of Hydraulics working principles in both mobile and industrial applications, with emphasis to mechanical principals Knowledge of truck mounted equipment, such as snow and ice control systems, Driveline systems and components in both mobile and industrial applications Working knowledge of mechanical engineering concepts and ability to interpret and work with AutoCad / Solid Works drawings. Skills Value-selling skills are desired Analytical thinker able to solve problems with creativity and attention to detail. A mindset to maximize sales revenue within operating guidelines Ability to communicate well with both external customers and internal staff Ability to multi-task and stay organized by prioritizing tasks in a fast-paced environment Ability to deal with customers in a professional manner Working Conditions General office conditions. Overtime may be required as deemed operationally necessary. Ability to attend after hours training.
Drive Products provides competitive wages, a comprehensive benefits package as well as various opportunities to build on your skills.
Please note that Drive Products Inc. is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available for applicants invited to an interview
Job Type: Full-time
Benefits: Dental care Extended health care Vision care Schedule:
8 hour shift Supplemental pay types:
Commission pay Work Location: Drive Products Vancouver - 19150-96th Ave #1
Surrey BC V4N 3R3
Canada
Benefits of working as a Customer Service Representative in Columbia, SC:
? Company offers great benefits
? Advancement opportunities
? Competitive salary
