We are in search of an ambitious Customer Service Representative to join our high calibre team at Dattco Inc in New Britain, CT.
Growing your career as a Full Time Customer Service Representative is an unparalleled opportunity to develop useful skills.
If you are strong in people management, presentation and have the right aptitude for the job, then apply for the position of Customer Service Representative at Dattco Inc today!
DATTCO currently has a full-time Customer Service Representative opening in our Coach & Tour Group located in New Britain, CT. The Customer Service Representative (CSR) provides friendly and highly responsive service to customers from initial inquiry through trip completion and beyond. Our aim is to encourage repeat business by building relationships with our customers and providing the highest level of service in the industry.
Compensation of $23-26/hour.
DATTCO is a third-generation, family-owned transportation company with over 1,700 employees located throughout New England. The Coach & Tour Group provides travel services for a broad range of customers including schools, universities, corporations, tour operators and civic organizations. Learn more about us at www.dattco.com.
DATTCO Offers:
Family-oriented culture & team environmentRoom for advancement – we promote from withinMedical & dental insuranceLife insurance401k plan with company matchFlexible spending accountPaid time offPaid holidaysPrimary Responsibilities:
Respond to booking requests received via phone, email, web quotations, social media and other channels.Prepare quotations for potential customers and follow up as needed to book business.Create work tickets/itineraries.Maintain contact with customer to ensure accurate booking details.Prepare & distribute invoices to customers.Maintain accurate records in DATTCO charter booking software.Manage accounts receivable.Requirements:
High school degree or equivalentCustomer service experiencePlanning and organizational skillsDetail oriented and customer focusedStrong written and verbal communication skillsAdaptability to different personality typesAbility to multi-task in a fast-paced environmentProficient in Microsoft Office (Word, Excel and Outlook)Ability to become proficient with our software used for quoting, selling and dispatching charter tripsTeam playerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.
Benefits of working as a Customer Service Representative in New Britain, CT:
? Excellent Benefits Package
? Advancement opportunities
? Generous Compensation
