Customer Service Representative - Cgm/Pump Specialist

Who We Are:

CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our ability. We operate with the sole intent of providing the highest care services that improve and enhance the daily living for our patients!

What will you be doing:

CareLinc is looking for Diabetes Care Specialists which is a customer service position that works with patients, physicians, manufacturer reps, and insurance companies in facilitating the sale of insulin pumps, CGMs, pump and testing supplies.

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

What is required:
Able to pass background checks as it pertains to the position
1-3 Years of CGM/Pump experience
Knowledge of the Microsoft Office suite
Incredible attention to detail
Excellent interpersonal and communication skills
Good time-management skills
Onsite Training
What we offer: Competitive Pay
Remote work option once training is complete
Medical Insurance - Recognized in the Top 10% in the Nation within our industry! Deductibles as low as $250!
Dental Insurance
Vision insurance
Additional insurances; Short-Term Disability, Life Insurance, accident, legal, and more!
PTO
Paid Holidays
401K with company match
EAP - Employee Assistance Program (available immediately to you and your dependents)
Career Advancement/Development Opportunities
Van Andel suite ticket drawings!