We are hiring an analytical Customer service representative - bilingual - central to join our inspiring team at State of Wisconsin in Milwaukee, WI.
Growing your career as a Full Time Customer service representative - bilingual - central is a great opportunity to develop productive skills.
If you are strong in problem-solving, adaptability and have the right experience for the job, then apply for the position of Customer service representative - bilingual - central at State of Wisconsin today!
Introduction
Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)!
The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a bilingual DMV Customer Service Representative position in Milwaukee , WI located at the Milwaukee Central Customer Service Center at 2701 S. Chase Avenue , Milwaukee, WI 53207. Benefits
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring
WisDOT is a great place to work. Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year. Excellent and affordable health, vision, and dental benefits ( health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment) An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here .
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability . Click here to learn more about how we apply these values in our work. Position Summary
This DMV Customer Service Representative position is located at the Milwaukee Central Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver's licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone. Salary Information
This Spanish bilingual position is in schedule-range 02-11. Starting pay is $20.46/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $23.93/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan. This position is bilingual in Spanish and English . This position gets an additional $1.00/hr add on. If you are bilingual in Spanish and English, be sure to click the "Add Language Skills" button in the Qualifications> Profile Information step of the application process and indicate your Spanish speaking proficiency level. Individuals who are bilingual in English and Spanish are encouraged to apply. This position will require the individual selected to be bilingual in Spanish and English. To fill such vacancies, those who indicate they are bilingual on their application will be tested on their ability to communicate in Spanish, in addition to English. Job Details
WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $25.86/hr after a period of time.
This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described. Qualifications
Qualified applicants will have experience with all the following: Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role. Reading and interpreting laws, regulations, policies, procedures, or other complex documents. Using computers and one or more software program(s) to complete customer transactions. Ability to read, write and speak fluently in Spanish in addition to English
In addition to having all the above, well qualified applicants will have experience with one or more of the following: Multi-tasking while ensuring accuracy within their work. Working in a role in which the primary duties of a job are customer service. Performing cash handling transactions. How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.
Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here . For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here . The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page. Deadline to Apply
The deadline to apply is 11:59 PM on Sunday, October 8, 2023.
Benefits of working as a Customer service representative - bilingual - central in Milwaukee, WI:
? Excellent benefits
? Continuous Learning Opportunities
? Leading Industry Pay
