We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt, accurate, thorough, and courteous responses to all customer inquiries. You will handle both routine and non-routine inquiries, ensuring effective customer relations and resolving any issues that may arise. Additionally, you will have the opportunity to provide feedback to management, contribute to process improvements, and assist with training new employees.
Job Specifications:
Job Type: Full-time
Location: Columbia, SC
Pay Rate: $16/hr - $18/hr
Shift: 1st
Roles and Responsibilities:
Provide prompt, accurate, thorough, and courteous responses to all customer inquiries
Handle non-routine inquiries that may require deviation from standard procedures
Perform research as needed to resolve inquiries
Ensure effective customer relations by responding accurately, timely, and courteously via telephone, written communication, web, or walk-in inquiries
Adapt responses or conduct extensive research to handle situations that require it
Accurately document all inquiries
Initiate or process adjustments and perform additional research to resolve inquiries
Coordinate with other departments to resolve problems
Respond to, research, and/or assist with priority inquiries and special projects as required by management
Provide feedback to management regarding customer problems, questions, and needs
Maintain accurate records on complaints and customer comments, making recommendations for changes to management
Follow through on complaints until resolved or report to management as needed
Maintain basic knowledge of quality work instructions and company policies
Assist with process improvements by recommending changes in procedures and techniques
Maintain productivity, quality, and timeliness standards
Assist with the training of new employees and cross-training of coworkers
Qualifications & Skills:
2 years call center experience
Excellent verbal and written communication skills
Proficient spelling, punctuation, and grammar
Strong human relations and organizational skills
Ability to handle high-stress situations
Good judgment
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Familiarity with standard office equipment
Knowledge of word processing, spreadsheet, and database software is preferred
Opportunities:
Opportunity to work in a dynamic and fast-paced customer service environment
Chance to contribute to process improvements and recommend changes in procedures and techniques
Opportunity to provide feedback and make recommendations to management
Possibility for career growth and advancement within the company
Chance to work with a diverse team and contribute to a positive work culture
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
