Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
Why work for Dawn Foods?
PEOPLE. PRODUCTS. CUSTOMERS.
Why should you apply? We invest in you!
Industry-leading health insurance on Day 1!
Competitive Pay
401(K) + company match
10 Paid Company Holidays
Paid Time Off
Professional training
Family-owned business over 100 years in service
An opportunity for career advancement, working as part of an empowering workforce
Job Purpose and Overview
As a Customer Service Rep at Dawn Foods, you are the initial point of contact for regional and targeted accounts. Resolves moderately complex issues, escalating to higher levels of Customer Service as required. Manages customer complaints in a professional manner. Resolves issues with established guidelines. Owns all order management for accounts. Works closely with cross functional teams to ensure best-in-class customer service experience. Provides support to sales as needed, while supporting all internal teams.
Shift Schedule: Monday - Friday, 8:00am - 4:30pm
What will you do as a Customer Service Rep at Dawn Foods? Process and manage orders for local and regional accounts
Direct contact for order management of assigned specific accounts
Support Sales and Regional CS Team
Management of incoming Digital Support Queue via Phones and Web
Customer Complaints - Managing process
Dedicated regional Key/National account support
Assist Regional Customer Service Manager with contract pricing entry and management
Shipment tracking
Interaction with various internal teams; Sales, Operations, A/R, Replenishing
Documentation facilitating; COA's, Nutritional, Spec Sheets
New Account Set Ups
Maintain confidentiality
All other duties assigned to support our Internal/External customers
What Does It Take to be a Customer Service Rep at Dawn Foods?
Below are the minimum qualifications to be a fit for this job. High School Diploma or GED required or equivalent experience.
Proven CS Experience - Minimum of 3 years Customer Service experience in office environment
Detail oriented with the ability to multi-task
Ability to work under limited supervision for routine situations
Possess a positive attitude and strong work ethic
Attention to detail
Strong communication and organizational skills
Substantial experience in over-the-phone troubleshooting and customer conflict resolution,
Expected to have the business understanding to drive improvements
Proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint, Outlook and Teams
Assist in training lower level and/or newly hired team members
Must be able to satisfy pre-employment testing
Well-qualified candidates will have: Associates Degree in business or related field preferred
Bilingual capabilities (e.g. Spanish) strongly preferred
SAP & Salesforce knowledge a plus
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to use motor coordination with arm, hand, finger, and leg dexterity.
Required to exert physical effort in handling objects more than 60 pounds.
Specific vision abilities required by this job include distance vision, peripheral vision, depth perception, and the ability to focus.
Required to walk, sit, stand, climb stairs, tolerate heights and below zero temperatures.
Normal setting for this job is warehouse
Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
If this sounds like the opportunity that you have been looking for, please click "Apply."
About Our Benefits
Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
Compensation: $46,000.00 - $50,000.00 annually based on candidate experience.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 35506
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Date: Apr 18, 2024
If you need accommodation for any part of the employment process because of a disability, please send an email to ******** .
