Customer Service Rep

We pride ourselves on being an equal-opportunity workplace, dedicated to fostering a diverse and inclusive environment for all employees.
Overview:
As a Remote Customer Service Representative, you'll play a crucial role in delivering exceptional service to our valued customers. Your primary responsibilities will include addressing inquiries, clarifying policy coverage, and providing support with claim-related matters. We prioritize first contact resolution and aim for high customer satisfaction, all while maintaining adherence to operational standards.
Primary Responsibilities:
Handle a high volume of inbound calls (70-120 daily) in a professional manner
Engage with policyholders, providers, and other parties to address their needs effectively
Stay updated on policy information and procedures
Ensure timely and professional responses to inquiries via phone, email, or written correspondence
Meet department standards for call volume, average handling time, and time management
Requirements:
1+ years of experience in a high-volume contact center or similar role
High school diploma or equivalent
Strong communication skills, both verbal and written
Proficiency in basic computer functions and Microsoft Office
Ability to multitask and work under pressure
Reliable internet connection with minimum speed requirements
Quiet and professional workspace
Minimum typing speed of 30 words per minute
Location:
Work From Home
Note: Nationwide excluding certain locations
Training:
Duration: 2-3 weeks
Schedule: Monday-Friday, 8am-4:30pm CST
Availability: Flexible between 7:30 am - 6:30 pm CST
Post-Training Schedule:
40-hour workweek, Monday-Friday
No weekend shifts unless overtime is required
Full-time positions only
Equipment:
Smartphone (for VPN access)
All other necessary equipment provided by the company
Apply Today!
We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
About Us:
We are a full-service staffing agency dedicated to connecting talented individuals with exceptional workplaces. Since 1997, our mission has been to build lasting relationships with both our employees and clients, striving for mutual success and fulfillment.
Employment Type: Full-Time
Salary: $ 16.00 Per Hour