Customer Service Rep I Location Richmond, VA : What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us. Click on the link below to learn what our employees have to say about Evonik: ://careers.evonik.com/en/about/meet-the-team/ RESPONSIBILTIES Provide Customer Service - Accepting and amending all orders. Maintenance of databases including successfully entering orders in SAP. Daily review of open order report to ensure customer requirements and delivery dates are met. Customer relations including problem resolution by phone/email, and new customer processing. Enter any related customer complaints into SAP. General Administrative Support - Maintain customer database. Assist sales and marketing with business data as required. Responsible for assisting with running reports. Provide backup to other customer service representatives for vacation and/or sick time coverage. Participate in department workgroups as assigned to help improve customer service processes and interactions with other departments. REQUIREMENTS Education: High School Diploma or equivalent and 0-2 years experience and/or training in related area; or Associates Degree or Training Certification in related area. Related Experience: Experience in working with customers in a business environment. Works from established guidelines and procedures under general supervision. Special Training or Competence: Understanding logistics/Operations and impact of fulfilling customer's order. Must have high level of interpersonal skills. Must have strong negotiation skills, problem solving skills, demonstrated oral and written communication skills; demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment, and the ability to work independently and as a team member. Equipment Skills: Knowledge of printers and general office equipment necessary. Software Skills: Knowledge of and/or the ability to learn a variety of computer software applications in word processing, database, and presentation software (MS Word, Excel, PowerPoint); SAP preferred. Your Application To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal . Further information about Evonik as Employer can be found at . Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations. Your Talent Acquisition Manager: Michelle Rush [C] Company is Evonik Corporation
