Customer Service - Phone Support Location Hillsboro, OR : PARR is the single and total source for home building supplies, solutions, and services for professional home builders of large and mid-sized communities and single custom homes, and for motivated homeowners working on home improvement projects. Our customers and community members know they can rely on us to be the total source of home building supplies and solutions with legendary customer service and quality products. Job title : Customer Service - Phone Support
Pay : Starting at $18 to $22 an hour, depending on experience
Schedule : Monday - Friday 8am to 5pm
Location : Hillsboro, Oregon
PARR's Customer Service Phone Support will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. They will ensure the proper flow of office procedures and support the company by carrying out common office duties.
This position reports to the Human Resources Manager and interacts daily with internal and external customers.
Qualifications 2 years of previous experience Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job Must be able to type 30+ WPM Proficiency in Microsoft Word, Excel, and Outlook Ability to speak, write, and read English required High School Diploma/GED Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers Understanding of the building industry preferred Knowledge of collections and accounts receivable principals, practices and protocols Must have reliable transportation Duties and Responsibilities Handle queries via phone, email, and general correspondence Sort and distribute mail Organize and maintain files and databases in a confidential manner Drafts, formats and prints relevant documents Greet internal and external customers with a pleasant and welcoming attitude Scan and email documents Occasionally run checks or cash to bank Maintain and order office supplies Maintain account receivable customer files and records Perform other tasks and duties necessary to support the department Primary working conditions are in an office environment with a computer for 40 hours per week . Physical Requirements Ability to sit and/or stand for extended periods of time Must be able to occasionally lift/push/pull up to 40 pounds and carry objects 50 feet Must be able to work in an office environment We know that without great people, we can't be a great company. Voted the fourth top place to work in Oregon in 2023, we offer industry-leading benefits:
Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off Employee paid sick days 7 holidays 2 medical plan options, one with no paycheck deduction (HSA) and our standard plan with a very low $1,250 deductible Dental, Vision, EAP (Employee Assistance Program) Massage, Chiropractic and Acupuncture coverage FSA (Flexible Spending Account) and Childcare pretax spending programs HSA (Health Savings Account) - PARR will match up to $600/year Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval Tuition reimbursement (up to $2,500/year) Annual profit sharing (every full-time employee who worked the full year earned a minimum of $2,750 for the 2022 year) $1,000 referral bonus PARR Promotes! We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!
We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.
Our company mission is Legendary Service through Teamwork , and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.
