Customer Service Officer

Job Description:

Siemens is seeking a highly motivated and adaptable Customer Service Officer to join our team in Seattle, Washington. As a Customer Service Officer, you will be responsible for providing exceptional service to our clients, resolving inquiries and issues, and ensuring customer satisfaction. This is a full-time position at the associate level, requiring a minimum of 2 years of experience in customer service roles.

Responsibilities:- Responding to customer inquiries via phone, email, and in-person- Resolving customer complaints and issues in a timely and efficient manner- Providing product information and guidance to customers- Processing orders, returns, and exchanges- Maintaining customer records and updating information as needed- Collaborating with other departments to address customer needs- Meeting and exceeding customer service goals and metrics- Researching and implementing solutions to improve the customer experience- Providing feedback to management on customer trends and issues- Injecting a sense of joy and vibrancy into the work environment

Requirements:- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work in a fast-paced environment- Adaptability and flexibility in handling diverse customer needs- Resourcefulness in finding solutions to customer inquiries- Previous experience in a customer service role (minimum 2 years)- Bachelor's degree in business or related field preferred- Proficiency in Microsoft Office and CRM software- Equal Opportunity Statement: Siemens is an equal opportunity employer and values diversity in the workplace. We are committed to creating a diverse and inclusive environment for all employees.

Benefits:- Company equipment provided- Vision insurance- Medical coverage

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for this position. The deadline to apply is March 30, 2024. Join our team at Siemens and be a part of shaping the future of technology and customer service.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.