We are currently seeking a highly experienced and dynamic Customer Service Manager to join our team at Western Digital in Austin, Texas. This is a part-time remote work position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in customer service management.
As a Customer Service Manager at Western Digital, your primary responsibility will be to oversee and lead our customer service team to ensure the highest level of customer satisfaction. You will be responsible for developing and implementing customer service policies, procedures, and standards to maintain and improve customer satisfaction levels.
Key responsibilities include:- Managing a team of customer service representatives and specialists- Implementing training programs and providing ongoing coaching to improve team performance- Monitoring and analyzing customer service metrics to identify areas for improvement- Handling escalated customer issues and complaints in a timely and effective manner- Collaborating with other departments to ensure a seamless customer experience- Developing and implementing strategies to increase customer retention and loyalty- Providing regular reports and updates to senior management on customer service performance
The ideal candidate for this role should possess the following requirements:- Bachelor's degree in Business Administration or related field- 8+ years of experience in customer service management- Proven track record of successfully managing and leading customer service teams- Strong communication and interpersonal skills- Independent and confident personality traits- Excellent planning and adaptability skills
In addition to a competitive salary, Western Digital offers a range of benefits for our employees including profit sharing, a joining bonus, and paid time off (PTO). We also encourage a spirit of exploration and taking calculated risks for growth in our working environment.
If you are a highly experienced Customer Service Manager with a passion for providing exceptional customer service, we want to hear from you. The deadline to apply for this position is June 12, 2024.
Equal Opportunity Statement:Western Digital is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
