Customer Service Manager

Job Description:

Goldman Sachs Group is seeking a passionate and dedicated Customer Service Manager to join our team in Washington, D.C. This part-time position is ideal for an individual with 8 years of experience in customer service and a strong background in finance. As a mid-to-senior level professional, the Customer Service Manager will be responsible for leading a team of customer service representatives and ensuring the highest level of customer satisfaction.

Responsibilities:- Manage and oversee a team of customer service representatives- Develop and implement customer service policies and procedures- Handle escalated customer inquiries and provide resolutions in a timely manner- Monitor customer satisfaction levels and implement strategies to improve customer experience- Collaborate with other departments to address customer needs and concerns- Analyze data and provide insights to improve customer service operations- Conduct training sessions for new customer service representatives- Stay up-to-date on industry trends and best practices in customer service

Requirements:- Bachelor's degree in Business Administration or related field- 8 years of experience in customer service, preferably in the finance industry- Strong leadership skills and ability to motivate a team- Excellent communication and interpersonal skills- Strong decision-making abilities- Ability to present information clearly and effectively- Knowledge of customer relationship management tools- Passion for delivering exceptional customer service

Benefits:- Travel and spending expenses- Retirement plan- Medical coverage

Working Environment:At Goldman Sachs Group, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Customer Service Manager, you will have the opportunity to make a real difference in the lives of our customers and help shape the future of the financial industry.

Deadline to Apply:May 8, 2024

Equal Opportunity Statement:Goldman Sachs Group is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.