Job Description:
Entergy, a leading energy company based in Seattle, Washington, is seeking a part-time Customer Service Manager to join our team. As a mid-to-senior level position, the Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service department, ensuring a high level of customer satisfaction and retention.
Responsibilities:- Manage a team of customer service representatives, providing guidance, support, and feedback to ensure the team meets and exceeds performance goals- Develop and implement customer service policies, procedures, and standards to improve overall customer experience- Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner- Analyze customer feedback and data to identify trends and opportunities for improvement- Collaborate with other departments to ensure a seamless customer experience across all touchpoints- Conduct regular performance evaluations and provide ongoing training and development opportunities for team members- Monitor customer service metrics and key performance indicators, reporting on departmental performance to senior management
Requirements:- Bachelor's degree in Business Administration or related field- 7+ years of experience in customer service management- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Adaptable and dedicated with a customer-centric mindset- Strong decision-making abilities with a high level of attention to detail- Knowledge of CRM systems and customer service best practices- Proficiency in Microsoft Office Suite
Benefits:- Disability insurance- Relocation allowance- Gym membership
Working Environment:At Entergy, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is encouraged to think outside the box and work collaboratively to achieve our goals.
Equal Opportunity Statement:Entergy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
