Customer Service Manager

Job Description:Liberty Mutual Insurance Group is seeking a dynamic and experienced Customer Service Manager to join our team in Seattle, Washington. As a Customer Service Manager, you will be responsible for overseeing a team of customer service representatives and ensuring the highest level of customer satisfaction.

Responsibilities:- Manage and lead a team of customer service representatives, providing coaching, training, and support as needed- Develop and implement customer service policies and procedures to optimize efficiency and effectiveness- Monitor customer interactions to ensure quality and provide feedback for improvement- Handle escalated customer complaints and issues in a timely and professional manner- Analyze customer service data and metrics to identify trends and areas for improvement- Collaborate with other departments to improve overall customer experience- Stay up-to-date on industry trends and best practices in customer service

Requirements:- Bachelor's degree in business administration or related field- 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role- Strong leadership and communication skills- Demonstrated ability to adapt to changing environments and work independently- Proficient in Microsoft Office suite and customer service software- Excellent presentation and critical thinking skills- Ability to prioritize and multitask in a fast-paced environment

Benefits:- Employee discounts on insurance products- Travel opportunities for training and conferences- Retirement plan options

Working Environment:At Liberty Mutual Insurance Group, we value autonomy and independence in our employees. We trust our team members to excel in their roles and provide the support needed for success. Our working environment encourages innovation and collaboration, allowing for growth and development within the company.

Deadline to Apply:May 22, 2024

Equal Opportunity Statement:Liberty Mutual Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.