Customer Service Manager

Job Description:

Walgreens Boots Alliance is seeking a part-time Customer Service Manager to join our team in San Francisco, California. As an Associate Level role, the ideal candidate will have at least 5 years of experience in customer service management. The Customer Service Manager will be responsible for overseeing and improving customer service operations to ensure customer satisfaction and retention.

Responsibilities:- Develop and implement customer service policies and procedures- Train and supervise customer service staff- Handle escalated customer complaints and issues- Monitor customer service metrics and KPIs, and implement strategies for improvement- Develop and maintain relationships with key customers- Collaborate with other departments to ensure seamless customer experience- Stay up-to-date on industry trends and best practices in customer service

Requirements:- 5+ years of experience in customer service management- Motivated and confident personality traits- Strong strategic planning and problem-solving skills- Excellent communication and interpersonal skills- Ability to work well in a team environment- Bachelor's degree in business administration or related field preferred

Benefits:- Joining Bonus- Relocation allowance- Visa sponsorship- Competitive salary and benefits package- Opportunity for growth and advancement within the company

Working Environment:As a Customer Service Manager at Walgreens Boots Alliance, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a dynamic and fast-paced environment with a focus on innovation and customer satisfaction.

Deadline to Apply:Please submit your application by May 17, 2024.

Equal Opportunity Statement:Walgreens Boots Alliance is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.