Customer Service Manager

Job Description:Berkshire Hathaway in New York City is seeking a part-time Customer Service Manager to join our team. As a mid-to-senior level role, the ideal candidate will have at least 7 years of experience in customer service and possess strong leadership skills.

Responsibilities:- Oversee a team of customer service representatives, setting goals, providing feedback, and ensuring high quality service delivery- Develop and implement customer service policies and procedures to enhance the overall customer experience- Handle escalated customer inquiries and complaints in a professional and timely manner- Analyze customer feedback and data to identify trends and make recommendations for improvement- Collaborate with cross-functional teams to resolve customer issues and drive continuous improvement- Train and onboard new customer service team members to ensure alignment with company standards- Monitor customer service performance metrics and report on key KPIs to senior management

Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in a customer service management role, with at least 7 years of experience- Strong leadership skills with the ability to motivate and develop a team- Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders- Confident and resilient personality traits- Exceptional planning and attention to detail skills- Proficiency in CRM software and Microsoft Office Suite

Benefits:- Travel opportunities for team-building activities and conferences- Retirement plan with employer contributions- Disability insurance for added financial protection

Working Environment:At Berkshire Hathaway, we foster transparency and open dialogue for effective communication at all levels. We value diversity and inclusion in the workplace and encourage collaboration to achieve our shared goals.

Deadline to Apply:May 17, 2024

Equal Opportunity Statement:Berkshire Hathaway is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.