Job Description:
Aflac is seeking a dynamic and experienced Customer Service Manager to join our team in Fort Worth, Texas. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in a customer service role, with a proven track record of success.
Responsibilities:- Manage a team of customer service representatives, providing guidance and support to ensure exceptional service delivery- Develop and implement customer service policies and procedures to enhance the overall customer experience- Monitor customer satisfaction metrics and implement strategies to improve customer retention and loyalty- Handle escalated customer complaints and issues in a timely and professional manner- Collaborate with other departments to streamline processes and improve overall efficiency- Conduct regular performance evaluations and provide feedback to team members to support their professional development- Stay up-to-date on industry trends and best practices to continuously improve the customer service department
Requirements:- Bachelor's degree in Business Administration or related field preferred- Proven experience as a Customer Service Manager or similar role- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Driven and independent personality traits- Adaptability and people management soft skills- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
Benefits:- Joining Bonus- Paid sick leave- Life insurance coverage
Working Environment:At Aflac, we believe in building strong connections and treating colleagues like an extended family. Our team is supportive, collaborative, and values a positive work environment.
Equal Opportunity Statement:Aflac is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 17, 2024
Join us at Aflac and be part of a team that values excellence in customer service and employee development. Apply now to be considered for this exciting opportunity!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
