Customer Service M-F

Job summary
Support J.W. Pepper, the largest US sheet music and accessory retailerHelp bands, choirs, and orchestras build upcoming concertsSupport customers on the phone, email, and chat
Job seniority: entry level
Responsibilities
• Address customer questions and concerns on all products and services• Manage large amounts of inbound calls in a timely manner• Identify customer needs, provide solutions and alternatives• Identify upsell/cross-sell opportunities• Support customer satisfaction and maintain quality• Change tasks efficiently and composure• Multi-task using multiple systems• Complete all training sessions• Communicate effectively with patience and understanding• Maintain punctuality and attendance• Apply ethics, responsibility, and confidentiality• Cross train as requested• Maintain confidentiality and security• Perform other assigned duties
Requirements
• 1 year of customer service or customer support experience• 1 year of previous call center or office background experience• High school diploma or GED preferred• Technical savvy with multiple browsers and systems• Previous experience using Outlook, Word, and Excel preferred• Knowledge of CRM systems a plus• Previous remote work from home experience a plus• Quick learner and able to work independently• Type 35 words per minute accurately• Strong phone and verbal communication skills• Must be at least 18 years of age• Background check and drug screen required• Must be able to speak, read, write, and understand English
Key Skills Needed
• Strong phone and verbal communication skills• Active listening• Customer focus• Adaptability to different personality types• Maintaining composure in challenging situations• Ability to use technology effectively and productively
Benefits
• Starting pay - $14/hr plus shift differential• Paid training• Full-time 40 hours, benefit eligible• Equipment provided