Job summary
Hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailerHelp bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groupsSupport customers on the phone, email, and chat with a helpful attitude and enthusiasm for music
Job seniority: entry level
Responsibilities
• Address customer questions and concerns on all products and services through communication channels such as phone, email, and chat• Manage large amounts of inbound calls in a timely manner• Identify customers' needs, research and provide solutions and/or alternatives• Access company and client resources to accurately handle calls• Identify upsell/cross-sell opportunities• Actively participate in efforts to support customer satisfaction and maintain quality• Ski• Successfully complete all training sessions• Effectively communicate with patience and understanding• Remain positive and professional in all customer interactions
Requirements
• 1 year of customer service or customer support experience• 1 year of previous call center or office background experience required• A high school diploma or GED is preferred• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)• Previous experience using Outlook, Word & Excel preferred• Knowledge of CRM systems a plus• Previous remote work from home experience a plus• Quick learner and able to work independently• Type 35 words per minute accurately• Strong phone and verbal communication skills along with active listening• Must be at least 18 years of age• A background check and drug screen applicable with state and federal laws is required• Must be able to speak, read, write and understand English
Benefits
• Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance• Shifts between 7:00am-5:00pm (CST)• Paid Training - typically 4 weeks in length from 8:00am-5:00pm Mon-Fri (CST)• Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days• Equipment Provided Option - Equipment will be shipped to you• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
