Customer Service Lead

Job summary
Customer Service Lead (CSS3) in Olympia, WAOpportunity for mentoring and coaching staffEssential and diverse workplace with a sense of purpose
Job seniority: mid-to-senior level
Responsibilities
• Assist with escalated customer driver record concerns• Provide training and technical support• Ensure compliance with state and federal requirements• Review, analyze, and interpret driver and vehicle data• Resolve complex issues relating to record issues• Assist customers with resolving inquiries and complaints• Conduct training for records support staff• Collaborate with other units• Provide support for escalated issues and general questions
Requirements
• 4 years of relevant education and experience• Experience with Microsoft Office programs• Experience leading or supervising a team• Ability to explain complex information• Experience interpreting complex rules and policies• Background check including driving record and criminal record history
Key Skills Needed
• Microsoft Office proficiency• Clear and professional communication• Problem-solving• Training and mentoring• Analytical skills