Job Title: Customer Service Specialist Company: JKR Windows
Location: St. George, UT
Salary: $45,000/year
About Us: JKR Windows is a leading provider of high-quality windows and exceptional customer service. Our commitment to excellence has made us a trusted name in the industry. We are seeking a dedicated and dynamic Customer Service Specialist to join our team and contribute to our mission of delivering outstanding service to our valued customers.
Position Summary: As a Customer Service Specialist at JKR Windows, you will oftentimes be the first point of contact for our customers, and sometimes the last. The role will expect a high level of professionalism and the ability to leverage rapport-building skills to create a positive, lasting impression of our dedication to service. You will be responsible for managing customer inquiries, providing information about our products and services, and ensuring a positive customer experience. At times a homeowner client will be dissatisfied with their service, and your ability to direct them to the right resources and people will be critical to upholding our sterling, hard-earned reputation. In addition to customer service duties, you will also handle front desk receptionist responsibilities, creating a welcoming environment for all visitors.
Key Responsibilities: Respond to customer inquiries via phone, email, and in-person in a timely and professional manner Provide detailed information about JKR Windows' products and services Resolve customer issues and concerns efficiently and to their satisfaction Manage the front desk, greet visitors, and handle incoming calls Schedule appointments and manage the calendar for sales and service teams Maintain and update customer records in the database Assist with administrative tasks as needed Collaborate with other departments to ensure customer needs are met Handle customer feedback and escalate issues to the appropriate team members Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred but not required. Proven experience in a customer service role, preferably in a similar industry Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Proficient in Microsoft Office Suite and customer service software Ability to multitask and manage time effectively Positive attitude and a professional demeanor Benefits: Competitive salary of $45,000/year Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development Friendly and supportive work environment JKR Windows is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at JKR Windows and help us make a difference in our customers' lives with quality products and exceptional service!
