Job Summary: As a Customer Support Representative, you will be the first point of contact for our customers, assisting them with inquiries related to our financial products and services. You will play a crucial role in enhancing the customer experience by identifying opportunities for improvement within established procedures. This role involves routine customer support tasks, including responding to and resolving customer inquiries and complaints. You will receive direction from the customer service supervisor and escalate complex questions and issues to more experienced representatives when necessary. You will interact with your immediate customer service team, as well as internal and external customers, to address incoming questions and concerns.
Key Responsibilities:
Provide exceptional support to customers with inquiries about financial products and services.
Identify opportunities to enhance the customer experience within established guidelines.
Respond to and resolve customer inquiries and complaints efficiently and effectively.
Collaborate with your immediate customer service team to address customer concerns.
Escalate complex questions and issues to more experienced representatives as needed.
Maintain a high level of professionalism and customer satisfaction in every interaction.
Qualifications:
Minimum of 6 months of experience in Customer Service, Financial Services, or a Contact Center, or equivalent experience demonstrated through work, training, military service, or education.
Strong communication and interpersonal skills.
Ability to work effectively in a team environment.
Excellent problem-solving skills and attention to detail.
A customer-focused mindset with a commitment to providing excellent service.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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Additional Skills (none specified)
