Full job description Description About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for world's leading brands Solve complex problems – and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role: Job Title: Customer Escalation Representative
Key Responsibilities: 2-5 years using PC in fast paced environment M-S Office proficiency and utilizes daily basis for organization and scheduling Must have understanding and experience maintaining, managing, and monitoring work schedule and required call backs, deadlines and metrics using Out,look and or software platform. Must be proficient in the following areas and have had hands-on experience in: Using 5 or more different software flows on PC with multiple windows open and multitasking Intake call documentation process and problem solving Researching product supplies, selecting equipment and shipping to customer from different providers and platforms Follow up on all pending resolutions for customer and documentation/tracking Location: Rio Rancho ,NM
Salary Range: The salary for this position is between $33000– $36000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal dys accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 dys of paid vacation time] [6 paid holidys and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
Preferred Skills: call customer service
Job details Job ID 329965
Job Requirements customer Service
Location Rio Rancho, New Mexico, US
Recruiter Kanchan
Email
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