Full job description ARIZONA STATE PARKS AND TRAILS
Managing and conserving Arizona's natural, cultural and recreational resources for the benefit of the people both in our parks and through our partners.
To
Arizona State Parks and Trails protects and preserves 30 State Parks and Natural Areas. The agency also includes the State Trails Program, outdoor-related Grants Program, the State Historic Preservation Office, as well as the Off-Highway Vehicle Program, and more. Arizona State Parks and Trails provides over 1,400 camping and RV sites throughout the parks and manages 8 of the top 25 most visited natural attractions in Arizona.
CUSTOMER SERVICE REP 2
KARTCHNER CAVERNS
**Must be able to work Evenings, Weekends and Holidays**
Job Location:
Address: 2980 AZ-90, Benson, AZ 85602
Posting Details:
Salary: $17.00 - $18.50
Grade: 15
Closing Date: May 21, 2024
Job Summary:
This is a fast paced, hybrid customer service position for Kartchner Caverns State Park.
Under the general direction of the Discovery Unit Supervisor and Park Manager, the employee will perform a variety of skilled work activities associated with the operation and maintenance of recreation-based or natural resource/historic park.
These responsibilities include, but are not limited to, the following:
Work both independently and with others. Provides excellent customer service to all visitors, in person and on the phone. Respond to a high volume of calls and emails from the general public, tour groups and travel agents for park and cave information, cave tours and camping reservations. Make reservations, process credit card and cash transactions using ASPT's data based proprietary software. Completes all training required for this position and any additional duties in a timely manner. Administer customer satisfaction surveys and compile survey information. Lead cave tours, work the gate house, and drive tram when needed. Maintain public information signs, stocking of brochures, informational and educational literature available to the public in the Discovery Center. Monitor and administrate social media i.e. to include but not limited to Website updates, calendar of events, Facebook, Twitter, and/or Instagram. Responsible for customer service culture at Kartchner Caverns State Park and overall excellence of service to both outside and inside customers. Respects, advocates and educates the importance of preservation and cultural resources. All other duties as assigned.
This position must be able to work weekends and holidays and could possibly relocate to another state park seasonally and/or permanently. Job Duties:
Duties include but are not limited to:
Respond to a high volume of calls and emails from the general public, tour groups and travel agents for park and cave information, cave tour and camping reservations at Kartchner Caverns State Park. Make reservations, process credit card and cash transactions using ASPT's data based proprietary software. Cross train to lead cave tours, drive tram, work the gate out and trail when needed. Monitor and administer social media i.e. to include but not limited to website updates, calendar of events, Facebook, Twitter, and or Instagram. Maintain stocking of brochures and literature available to the public in the Discovery Center. Other duties as assigned as related to the position. Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Customer service principles. Basic bookkeeping techniques. Discretion and judgment in the handling of sensitive matters. Computer data applications. Principles and practices of administration and management. Accounting and budgeting procedures.
Skill in:
Customer service. Verbal and written communication and correspondence writing. Selling tours and campsites. Data entry. Obtaining customer information. Basic math skills, accuracy in record keeping. Various software programs, navigating within different programs simultaneously. Various Microsoft Office applications, specifically Excel. Writing business letters, reports and memos. Organizational skills. Analyzing and resolving routine customer service problems.
Ability to:
Work evenings, weekends and holidays. Work high volume of telephone calls. Work effectively with tour agents and school or other large groups. Learn and use various equipment. Be flexible and adaptable as directed in requested work duties. Use sound judgement and initiative. Visit park sites to become familiar with products being sold (tours, campsites, ramadas, etc.). Selective Preference(s):
Experience in a call center environment. Prior experience and skill in customer service and data entry. Prior experience in parks and recreation. Pre-Employment Requirements:
Customer Service Experience.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans Top-ranked retirement and long-term disability plans 10 paid holidays per year Vacation time accrued at 4.00 hours bi-weekly for the first 3 years Sick time accrued at 3.70 hours bi-weekly Deferred compensation plan Wellness plans Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling . Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
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