Job Title: Customer Service II
Location: Livermore, CA – Onsite – Local candidates only
Period: 06/24/2024 to 06/27/2025 - possibility of extension
Hours/Week: 40 hours
Rate: $21-$23/hour (Hours over 40 will be paid at Time and a Half)
Contract Type: W-2 Scope of Services: The Customer Service II position in Enrollment Services is pivotal in guiding customers through the enrollment process. This role involves serving as the primary point of contact for customers from the initiation of their account setup through the review of costs and service details, culminating in customer training and activation. While specific training on the enrollment process will be provided, candidates with prior experience in benefits or enrollment services will have an advantage.
Key Responsibilities: Handle inbound and outbound calls to assist customers with enrollment inquiries and processes, providing clear and accurate information. Guide customers through each step of the enrollment process, ensuring they understand the details and requirements. Review and Training: Review costs and service details with customers, and provide necessary training to ensure they are fully informed and ready to activate their accounts. Utilize databases to retrieve and update customer or company information accurately and efficiently. Information Dissemination: Learn and follow detailed instructions and use various resources to provide precise information to customers. Organize and manage calls with speed and accuracy, ensuring all customer interactions are handled professionally and efficiently. Demonstrate patience, tact, empathy, and effective problem-solving skills during customer interactions, maintaining a consistently good voice quality. Work with complex computer applications and resource materials across multiple operating environments (Windows, DOS, Mainframe). Qualifications: Previous experience in a similar customer service role, especially in benefits or enrollment services, is preferred. Customer Service Experience: Previous experience in customer service is essential. Excellent phone etiquette and the ability to handle calls efficiently. Ability to learn quickly, retain information, and follow detailed instructions. Strong multitasking capabilities to manage various tasks simultaneously. High level of attention to detail to ensure accuracy in all aspects of the role. Good attendance record and reliability. Familiarity with working on complex computer applications and resource materials, and ability to navigate multiple operating environments (Windows, DOS, Mainframe). Patience, tact, empathy, and excellent organizational skills.
