Customer Service I

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Arpita at Vishal at Title: Customer Service I
Location: Livermore, CA
Duration: 12 Months Description
This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
Will be working with Client in Enrollment Services- they are responsible for assisting customers through the enrollment process.
They will be the point of contact from the start of the account through the point of reviewing costs and service details with the customer until the customer is trained and becomes active.
Will be trained on the specific enrollment process, but having some previous benefit or enrollment experience is a plus.
Must have:
Previous Customer service Experience, Will be Working over and on the Phone-
Someone who can learn quickly and retain information.
Good phone etiquette and ability to multi task.
High Attention to Detail and good attendance is required
0-3 years experience required.
Takes inbound or places outbound calls to provide information to customers.
Utilizes a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows, DOS, Mainframe).
Previous experience may be required.
Hours: Must be flexible to work a shift between 5am-5pm PST
Interview: Candidates will interview onsite.
About us: DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.