Customer Service 19 Hour Location La Porte, IN : Description: The schedule for this position is: Week 1: Monday/Tuesday/Wednesday: 3:15-8:15 PM; Friday: 2:15-6:15 PM
Week 2: Monday/Tuesday/Wednesday: 3:15-8:15 PM; Saturday: 11:00 AM-3:00 PM
Job Title : Customer Service
Classification : Clerical
Location : All
Reports To : Circulation Supervisor
Position Type : Non-Exempt
Grade: I
JOB PURPOSE Uses the Library's Customer Service Standards to create positive customer interactions and experiences on a daily basis.
ESSENTIAL RESPONSIBILITIES Applies LPCPL's customer service standards (courtesy, professionalism, attitude, safety, quality) Provides high quality customer service (answers customer questions, helps customers find library materials) Assists customers with use of public computers, personal devices, and basic office equipment Promotes library classes, events, and services to customers Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves) Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts) Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions) Creates a safe and clean environment for customers and staff Applies Code of Conduct policy consistently with all customers Abides by established policies and procedures Requirements: POSITION REQUIREMENTS You have a high school diploma or equivalent and specialized training applicable to position You have previously worked in customer service for one year You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies You have cash handling experience using a cash drawer, register, and credit card machine You welcome working with all people from your community You are positive, adaptable, and forward thinking You display appropriate demeanor at all times; this includes dress, body language, and facial expressions You can organize materials alphabetically and numerically PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions Mobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials Vision abilities include: close, distance, color, peripheral vision, and depth perception Must be able to respond to fire alarms, warning sirens, and phone pages
