Adecco is currently assisting a National Pharmaceutical client, recruiting for a Healthcare Consultant I: PHS/NB Customer Service in Franklin, TN. This is Onsite .
The anticipated wage for this position is between $16.55 and $17.88 Hourly wage may depend upon experience, education, geographic location and other factors.
Schedule: M-F 8-5
The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments.
Responds to telephone inquiries from new policyholders, tenured policyholders, agents and their representatives
Provides information coverage and benefits, billing and payments and field general questions. Determines the best method for providing services.
Verifies insurance and/or payments
May perform data entry.
May assist with the processing of billing paperwork.
Accurately maintains files of all patient account profile information and referral source data.
Resolves patient complaints by identifying the root cause of opportunities and coordinating appropriate corrective action.
Ability to demonstrate excellent customer services to members, agents and their representatives.
Must demonstrate strong attention to detail and proven analytic and problem solving.
Candidates must meet the following requirements to be considered: Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor's office then anything below managing 75 calls/day would not translate to similar environment).
Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
Basic alpha number data entry skills with attention to accuracy and quality is essential.
Intermediate math skills are required with attention to detail and quality essential.
Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
Ability to work with people in a team environment while meeting individual performance goals.
Must be able to read and interpret policies, procedures and instructions.
Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
Knowledge of Medicare and 3rd party vendors is a plus.
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Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $17.00 to $17.88 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
