Customer Service Associate - Work From Home

Amgen is seeking a motivated and experienced Customer Service Associate to join our team on a full-time, work-from-home basis in Denver, Colorado. The ideal candidate will have at least 2 years of experience in customer service, possess resilience and passion, and demonstrate strong leadership and strategic planning skills.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner- Provide product information, troubleshoot issues, and resolve customer complaints- Process orders, returns, and exchanges accurately in the company's system- Communicate effectively with customers and other team members to ensure a seamless experience- Collaborate with other departments to address customer needs and improve overall customer satisfaction- Meet and exceed key performance indicators (KPIs) related to customer service metrics

Requirements:- 2+ years of experience in customer service- Strong communication skills and customer-centric attitude- Ability to work independently and manage time effectively in a remote work environment- Proficiency with Microsoft Office suite and CRM systems- Bachelor's degree in Business Administration or a related field is preferred- Resilient and passionate personality traits- Demonstrated leadership and strategic planning skills

Benefits:- Disability insurance- Life insurance- Travel opportunities- Recognition and rewards based on performance and merit

Deadline to apply: May 22, 2024

Equal Opportunity Statement:Amgen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.