Customer Service Associate - Work From Home

Job Description:

NextEra Energy is seeking a part-time Customer Service Associate to work from home in Dallas, Texas. As a member of our team, you will be responsible for providing exceptional customer service to our clients. The ideal candidate will have a minimum of 3 years of experience in customer service and possess a confident and adaptable personality.

Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner- Assist customers with product information, troubleshooting, and account management- Process orders, returns, and exchanges accurately and efficiently- Resolve customer complaints and issues with empathy and problem-solving skills- Collaborate with internal teams to ensure customer needs are met and issues are resolved promptly- Maintain accurate records of customer interactions and transactions

Requirements:- Minimum of 3 years of experience in customer service- Confident and adaptable personality- Strong negotiation and decision-making skills- Excellent communication and interpersonal abilities- Ability to work independently and prioritize tasks effectively- Proficient in Microsoft Office and customer service software- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Remote work flexibility- Retirement plan- Company transportation

Working Environment:At NextEra Energy, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team works collaboratively to achieve our goals and deliver exceptional customer service.

Deadline to apply: June 12, 2024

Equal Opportunity Statement:NextEra Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.